| Frequently Asked Questions
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do I register my product?
install the product, click on "Register
Now" button on main GUI (Graphical User
Interface) of the product.
Registration window opens, in registration form enter
your details. (First Name, Last Name, E-Mail Address)
In the last text box Registration No,
select the registration key in the email sent to you
after you purchased Max Registry Cleaner, copy by
pressing (ctrl+c) and then paste by pressing (ctrl+v)
the registration number in the registration box. (Please
copy and paste this number, do not try to type it)
in the registration form and click on Register
For registration of the product, you will have to
be connected to the Internet.
I can not register:
It seems that some program on your PC may be blocking
it. If you have Norton Internet Security,
please check the following:
Please open NIS (Norton Internet Security) and go
to Status & Settings -> Personal Firewall ->
Configure -> Custom Level -> Personal Firewall
setting. If you have checked the option "High
Block everything until you allow it", then you
will get "Internet connection failed" error,
This happens because by default NIS
has blocked two application exe's of Max Registry
Cleaner. The two Registry Cleaner exe's are:
To fix this error, please go to NIS (Norton Internet
Security) -> Status & Settings -> Personal
Firewall -> Configure -> Programs -> Click
on Add -> Browse to C:\Program files\Registry
here denotes drive where current Operating System
is installed). When NIS (Norton Internet Security)
prompts the user with Program Control window for appropriate
action, listed in combo box, Choose "Permit"
and click on OK.
Do the same for C:\Program
files\Registry Cleaner\LiveUpdateRC.exe also.
If you are doing new installation of Registry
Cleaner, NIS (Norton Internet Security) prompts
its Security Alert with options for what do you want
to do? Select "Always allow connections
from this program on all ports" and
while doing Live Update, if NIS prompts security alert
then also select "Always allow connections
from this program on all ports".
If you have already blocked the exe's,
then make changes as NIS (Norton Internet Security)->
Status & Settings -> Personal Firewall ->
Configure -> Programs -> Check for Registry
Cleaner on Manual Program Control list, if it is present,
select Registry Cleaner exe names and click on Modify
-> change the action to "Permit".
Follow same steps for Live Update also.
If you have Windows XP Firewall,
please check the following:
Click Start, Control Panel, double–click Network Connections,
right-click the desired connection, Properties>Advanced
tab, under Internet Connection Firewall, uncheck the
option "Protect my Computer and Network
by limiting or preventing access to this computer
from the internet".
This should help you Register and Live Update
Max Registry Cleaner.
P. S.: Please note that this is
not a limitation on the part of Max Registry Cleaner
but Windows Firewall has blocked it, which you need
do I register again, if I have re-formatted my hard
Once you have
your computer working after re-formatting, download
latest release of Max Registry Cleaner from the website
Install the program again using this setup file. In
Case the software asks you for registration again,
just re-enter the registration key in registration
form, which was mailed to you during purchase process.
(Please copy and paste this number,
do not try to type it)
If you still having difficulty registering again,
then you can generate new keys for you. Remember that
old keys will be disabled and can no longer be used.
here to get the new Registration key.
Also you can generate new keys when,
1. You have 2 PCs in the same house and want to use
this product on another PC and discontinue using on
the old one.
2. If you have bought a new computer and would like
to transfer the product on new PC.
is my Registration Number?
number is an alpha-numeric key that is provided
to you when you purchase Max Registry Cleaner. This
number registers Max Registry Cleaner to allow the
user to use it for one year with full functionality.
This key is unique and helps us to identify the user
to provide Customer Support.
if my Registration Number is Invalid?
not entering the Registration Number by keyboard that
you have received by mail. It is suggested that you
Copy and Paste the
Registration Number to avoid errors. If you are still
getting the same error message, please mail us to
purchased Max Registry Cleaner but I never received
a Registration Number
Max Registry Cleaner, a confirmation E-Mail
is sent to you containing your Registration Number.
Be sure to check any junk mail or spam mail folders
in case the message was caught by spam filters. If
this did not resolve the problem please contact
us for another Registration Number.
am unable to locate my Registration Number.
an email to firstname.lastname@example.org
along with your details entered during Registration
of the copy. We will send your Registration Number
on the Email-Id that is entered by you during Registration.
I install Registry Cleaner on multiple computers with
one Registration Number?
The Registration Number is valid only for a single
computer. The same Registration Number can be used
on multiple Operating Systems on same computer. But
can not be used on different computers.
am a registered Registry Cleaner user and am unable
to get the upgrade?
In such a
situation you will have to check primarily for your
Internet connection, or check with
your anti-virus or personal firewall settings if they
are blocking the “LiveUpdateRC.exe”.
If you still have problems please email us at: email@example.com
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much does Max Registry Cleaner cost?
You can visit
to check the features available with the software.
The software is priced at $29.95 per copy.
do I get for my money?
Cleaner is an advanced registry cleaner for Windows
that can safely clean, repair and optimize your registry
in a few simple mouse clicks! Allowing you to easily
fix problems with the Windows registry that are a
common cause of crashes, slow performance and error
messages. Once purchased, Max Registry
Cleaner comes with One Year subscription service which
includes Registry Cleaner software upgrades and full
support from our Technical Support Team.
is "Registered" better than trial version?
The Max Registry
Cleaner free evaluation trial is designed to detect
the types of unwanted errors you may have on your
computer. This will allow you to fairly evaluate whether
or not you believe Registry Cleaner would be of benefit
to you. As it is a trial it has limited functionality.
Trial version will not allow you
to remove the invalid registry entries detected, the
registered copy will allow you to
remove the detected entries and also provide you a
continuous access to latest definitions via Live
Update and full support from our Technical
payment methods are available?
to purchase the software is done online from the website.
We have a secure payment gateway which ensures safe
Please visit http://www.maxregistrycleaner.net/purchase.htm
to know about the payment methods details.
do I purchase?
trial version from the website http://www.maxregistrycleaner.net
Install the program. The application has a Buy
Now button to purchase the product. Clicking
on that button will take you to Max Registry Cleaner
do I renew my License/Subscription?
Once the one
year subscription period is over, you will have to
re-purchase the software. You can send a mail to us
for a new Registration Number. Then you will have
to register the product again by clicking on Register
Now button on main user Interface of the
you offer a Refund?
Max Secure Software offers a 30-day Money Back Guarantee
when purchasing Max Registry Cleaner. Our Research
team would like to know what issue you are having
on your PC and resolve them so that you can enjoy
a problem free computer, how a new PC was supposed
Here are the recommendations from our Research team:
Please do "Live Update", scan your PC and
delete the invalid registry entries found after scanning.
Now click on the "Export" button and mail
us the report with reference to any issue and your
email id. This will help our Research Team to review
issues on your PC and provide fix in the next updates.
If you are still not satisfied, you may write to us
for refund at firstname.lastname@example.org
On purchases done online, we provide a 30 days refund
can I receive a copy of your software on CD?
at this time Registry Cleaner is only available as
a digital download but we hope to offer copies on
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are the System Requirements for Registry Cleaner?
Requirements for installing and running Registry Cleaner
is Windows Operating Systems as specified
below, 64 MB RAM, Pentium Class Processor, 7 MB Free
disk space and Internet Connectivity for Registration
and Live Updates.
It run on my Operating System?
Cleaner is compatible with following versions of Windows:
do I run Registry Cleaner?
Scanning Registry: To
start the registry scanning, click the "Scan"
button. Then select the options which you want to
scan. Selection done by clicking on the Checkbox provided
for each option. After clicking on "Ok"
button, it scans your registry. During the scanning
process you can stop the scan at any time by clicking
the "Stop" button.
Repairing your Registry: Once the
scan is completed you will be shown a list of problems
detected in your registry. If you want to delete a
specific entry, just click on the "Delete"
button" on Main GUI. And for recover purpose,
just click on the "Recover" button".
Please Note: If you have the trial
version, it has limited functionality. Please register
your copy of Registry Cleaner to enable repairs for
windows registry. In order to be able to register
please go to: http://www.maxregistrycleaner.net/purchase.htm
and proceed with your purchase.
Recovering your Registry:
If you want to recover any entries you click
on "Recover". Selected entries get restored
in registry. If you click on "Delete" these
entries are deleted but it does not get restored in
is an Export Report?
the "Export" button on the main GUI (Graphical
User Interface) of Registry Cleaner lets you send
mail to our Research team for review. This option
is used to get a log of what invalid registry entries
were found on your PC.
Enter you Email ID, so that our Research Team can
track and get back to you if they need to. Click on
the "Click here to send mail" button. Normally
we will not be sending you a mail in response to this
Export Report but if some entry on your PC needs to
be fixed immediately then they may send mail to you.
does it mean to defrag the registry?
a system or registry is when the system removes blank
bytes of data and consolidates the remaining information
so that there are no blank memory pieces within it.
This is similar to removing filler columns in a database.
there is need of Registry Defragmentation?
much like any program or table of information, stores
data in a specific way. As your system is configured
and reconfigured, the registry rearranges the keys,
and data behind the keys, so that it reads the information
in a way appropriate for processing. This can sometimes
leave gaps between the data, which can slow processing
of the information. Defragmenting can help keep your
system running smoothly and efficiently.
You should defragment after each registry repair.
Note: Defragmenting may take a few minutes and will
require you to restart your system before the changes
will take effect.
Key Features of Registry Defragmentation:
• Make Your Computer Fast and stable in Minutes.
• Increase Your Computer Speed by up to 100%!
• Reduces application response time.
• Reduces system response time.
• Saves memory by compacting registry in size.
• Builds new registry with linear structure.
are the options available for scanning?
Following are the Options for Registry
Startup: Startup entries are registry
entries that tell Windows which programs to start
upon system startup.
Start Menu Items: Start Menu entries
are registry entries that tell windows which programs
are appears in windows startup.
Shared DLL's: This registry key contains
references to shared DLL's (Dynamic Link Libraries).
They can be shared by multiple applications to reduce
memory and disk space requirements. If Registry Cleaner
cannot find a DLL file that is referenced from the
Shared DLL's section, the registry entry pointing
to this DLL is removed.
Fonts: Find invalid font references
in the system.
Application Info: Delete those application
paths registry entries, for which a path does not
exist on the hard drive.
Unused Software Entries: Delete
registry key for uninstalled software.
Com/Activex: Before a COM/ActiveX
object can be used by applications, a reference to
this object must be created in the registry. If a
registry reference describing a COM/ActiveX object
points to a non-existing file, this reference is considered
File Extensions: Delete those entries,
1. For which a file extension record refers to a non-existing
2. For which an application key refers to a file that
cannot be found on all the hard drives.
Shared Folders: Delete those entries,
for which a shared folder referenced from this section
is missing or the specified path to this folder is
Help Files: It refer to currently
installed help file by windows and other program.
Most Recently Used List: It helps
you to clear your run history.
Windows/MS-Dos Shortcuts: Delete
those entries, for which *.lnk and *. Pif files which
refers to invalid (1 which is not exist) object/icon.
Sound/App Events: Application events
associated with sound files.
Current Logged in User information:
It displays Logging info of user.
Deep Scan: It refers to invalid
path in registry values.
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is Live Update?
We are continuously
updating our product. You can get benefit of those
updates. Click on Live Update button.
A window opens, which downloads the new product updates.
am receiving an "Error occurred while downloading
updates" error. How do I correct this?
get this error while Live Update, you can go to
and download patch manually.
am having problems with Live Update.
you are experiencing is generally due to one of the
following three reasons:
No Internet connection: Please ensure
you are connected to the Internet when attempting
to perform a Live Update.
Firewall / Proxy Server blockage:
You may need to temporarily disable your firewall
or proxy server to perform Live Update, as these could
interpret the Registry Cleaner's update function as
a malicious process. If possible, place Registry Cleaner's
'liveupdateRC.exe' on your firewall or proxy server's
'Allowed Processes' list. This will allow you to run
future Live Updates with your firewall or proxy server
Virus Scanner interference: You may
need to temporarily disable your virus scanner to
perform a Live Update, as these could determine the
download as an attempt to infect your computer with
Please remember to re-enable your Virus Scanner when
Live Update has completed.
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is the Windows Registry?
registry is a database in Windows used to store information
your computer needs to run properly. It controls applications,
user settings, and hardware devices. Programs are
constantly referencing the registry while they run.
The Windows registry is a vital part of Windows. If
it's damaged your registry can cause your whole system
to become corrupted. Old, unused registry entries
can slow down your computer and hurt its performance.
Cleaning your registry often makes your computer run
smoother and reduces computer errors.
do you need to clean your Windows Registry?
several reasons why you might need to repair your
registry. Here are just a few:
Many viruses attack through the registry by creating
or modifying keys. Unless you have a thorough knowledge
of your system and registry keys or specific direction
from a technical expert on how to search for these
infected keys, it is very dangerous to try to edit
the registry on your own. Any damage done to the registry
at this point would require either a reinstallation
of the registry from backup or a reinstallation of
Windows. Either way, there will be some information
• Tracking programs:
Programs that install themselves through Internet
pages and track your Internet usage to transmit data
back to their hosts usually have registry keys associated
with them. Some have multiple keys, under multiple
program names or in multiple folders, within the registry.
In order to fully eradicate the program from your
computer, you must delete all of its associated registry
keys. This can be very tricky.
• Uninstalled programs:
If you have recently uninstalled programs without
going through the official uninstall program (or if
the program did not have an uninstall feature and
you deleted it) there may be some keys remaining in
the registry. Without removing these keys you may
encounter errors, as Windows will try to operate based
upon the keys. In order to fully uninstall the program,
you will need to remove the associated keys.
These are only a few of the reasons
you may need to repair your registry. If you encounter
registry errors for reasons other than this, try repairing
would I need to use Registry Cleaner?
registry grows every time you use your computer as
it stores more and more information. A lot of the
information in the registry becomes obsolete and gradually
becomes cluttered and fragmented. As your registry
grows, it can degrade the performance of the entire
system and cause many different software problems.
can Registry Cleaner do for you?
scans the Windows registry and finds incorrect or
obsolete information in the registry. After Registry
Cleaner fixes these problems, your system will run
faster and error free. When you delete Entries from
registry there is need to take a backup of these Entries.
So as you need you can recover these Entries. Registry
Cleaner helps solve computer errors and keeps your
system run faster and smoother.
you have a foreign language version of Registry Cleaner?
Currently we are supporting the application options,
application help only in English.
do I configure Other Internet Security Suite or Personal
Firewall Plus for Registry Cleaner?
The following exe files will
have to be allowed if you are using any firewall or
internet security suit.
The software has an integrity check so will rarely
get blocked or killed by any other equivalent program.
does Registry Cleaner work with Multiple Users on one
can be used by multiple users on one computer, the
only pre-requisite is that the user should not be
a restricted user.
ordered Registry Cleaner but I never received an e-mail
with download instructions.
Just in case
you have not received an email, please send us the
Purchase ID number, so that we can give you the needful
products are free, so why should I pay for your product?
Cleaner is an advanced registry cleaner for Windows
that can safely clean and repair problems with your
registry in a few simple mouse clicks! Also no free
ware utilities provide you with technical support.
Also all the free products do not have any value added
feature that we provide. The value of scanning with
Registry Cleaner can only be known to you if you purchase
it and use it for some time.
If your question is not answered please contact
us and we will be happy to answer your query.